My invitation email and sign-in email are different

This can be normal.

Some organizations invite people using the email address they use for day-to-day work, but require sign-in through a company identity provider that returns a different address.

Examples:

• you receive the invite at clay@blu-team.com
• your company requires sign-in through TP Auth
• TP Auth returns clay.levering@transperfect.com

BluAuth can still accept the invite if it can prove both addresses belong to the same identity.

Why would this happen?

Common reasons:

• your company was acquired and you now have both a local working address and a parent-company identity
• you send and receive work through one mailbox but authenticate through another
• your IT team wants access to a specific app to go through a specific provider even though your invited address is different

Why does the invitation sometimes require a specific provider?

Some invites are intentionally restricted.

That usually means:

• your organization wants access to that app to go through one identity provider
• BluAuth is making sure you prove identity the right way before it grants access

If your invite says to use a certain provider, use that one even if another sign-in option also exists for other apps.

Do I need a second account?

Usually no.

If BluAuth already knows both addresses belong to you, it should treat this as one identity.

What if BluAuth does not recognize the two addresses as mine?

Then the invitation may stop and ask you to contact your admin or support team.

They may need to:

• confirm the invited email was correct
• make sure your sign-in provider is the right one
• verify that the invited address is attached to your BluAuth identity as a verified alias

What should I send support?

Include:

• the email address the invitation was sent to
• the provider you used to sign in
• the email address shown by that provider, if you can see it
• the time you tried
• the exact error message or screenshot